Terms & Conditions
Effective Date: February 7, 2022
Queens Love Academy is part of Wilde Wijze Vrouw. Wilde Wijze Vrouw (“Wild Wise Woman”, “Klara Adalena”, “Queens Love Academy”, “We”, “Us”, “Our”) provides various business coaching services, mentorships, online products and trainings through this Website (the “Service”). This Service is offered subject to Your acceptance of these Terms as well as any relevant sections of the Wild Wise Woman Privacy Policy.
Please read these notice, terms, and conditions (“Terms”) carefully before using Our Service.
BY VISITING THIS WEBSITE, YOU ACKNOWLEDGE THAT YOU:
- a) HAVE READ THESE TERMS,
- b) UNDERSTAND THESE TERMS, AND
- c) ACCEPT AND AGREE TO BE BOUND BY THEM.
You must be at least 18 years old to access this Website or to purchase products and/or Services from Us.
You agree that you are accessing the Services on Our Website for personal purposes.
If you do not agree with these Terms, or are under 18 years old, please do not use the Services or Our Website. If at any time you are not willing to be bound by these Terms, You should:
- a) click the “I do not accept” or similar button,
- b) terminate any download and/or installation process,
- c) immediately cease and refrain from accessing or using the program, and
- d) delete any copies you may have.
Upon registering for any paid service through this website, you shall be asked to confirm your agreement to these terms and conditions through a checkbox, including a link to these terms and conditions.
ACCOUNTS
As part of the registration or account creation process, you will create or receive personally identifying login credentials. Certain personally identifying information, such as email address, phone number, billing address and even payment information (as may be applicable to particular Services which may be offered for sale via this Website), may also be required. Such registration information must be accurate and current.
The benefits, rights, and obligations afforded under these Terms are personal to You. You agree not to assign, sublicense, transfer, pledge, sell, lease, rent, lend, or otherwise dispose of the Services and materials (including, but not limited to, audio and/or visual presentations, documentation, software, printed or digital materials, and other elements characterizing Our Services, also known as the “Content”) on this Website, or any part of such Content, or share your rights under these Terms to and with others.
You agree that You will not provide false information to Us in generating Your account. Specifically, You agree that you will not
- (i) select or use the login credentials of another person or company with the intent to impersonate that person or company; or
- (ii) use login credentials in which another person or company has rights without such person’s or company’s authorization; or
- (iii) use a false name to get anonymous access to our Content.
Failure to comply with the foregoing shall constitute a breach of these Terms, which may result in immediate suspense or termination of your account.
Only authorized users, who have duly attained access to the Content by personally agreeing to these Terms are permitted participation in and use of the Services, Content, and related materials. Except as expressly authorized by these Terms. You shall not provide or make available any Content, or any license key to any third party, or use the Content, or any license key, to teach any third party any portion of the Services or for any purpose other than exercising rights expressly granted to you by these Terms.
You are responsible for maintaining the confidentiality of Your login credentials. We reserve the right to terminate or suspend Your access to the Services if You share Your credentials or transfer such credentials to another party.
You are responsible for all usage or activity on your account on this Website and related Social Media, including use of the account by any third party authorized by you to use your login credentials.
NO REFUNDS
Unless otherwise stated in writing with respect to particular Services offered for sale via this Website, Wild Wise Woman abides by a strict, no refund policy. By accepting these Terms, You agree and understand that you are foregoing the right to claim any refund of fees paid for access and use of the Services offered via this Website.
See the section on “Cancellations” for exceptional cases where cancellations with a request for refunds are possible.
NO WARRANTIES
By accepting these Terms, You agree and understand that We provides seminars and personal coaching services only and guarantee no specific results. You acknowledge that We make no promise or representation that You will get a partner, or any relationship, or that you will not lose a relationship, as a result of using these Services.
Any dating or relationship statements viewable on this Website or our related Social Media are based on actual individual results of our clients and/or estimates as may be stated. There is no guarantee that you will make these levels for yourself. As with any personal endeavour, Your results will vary and will be based on your personal abilities, experience, knowledge, capabilities, level of desire, and an infinite number of variables beyond Our control, including some variables that neither We nor You may have anticipated. There are no guarantees concerning the level of success You may experience. Each person’s results will vary.
There are unknown risks in any endeavor, particularly with love and dating where advances and changes can happen quickly. The use of our information, products and services should be based on your own due diligence and YOU AGREE THAT WE ARE NOT LIABLE FOR YOUR SUCCESS OR FAILURE.
In accepting these Terms, You acknowledge that You take full responsibility for your own success.
In no event will We be liable to You or any party related to You for any damage, including damages for loss of personal or business profits or other pecuniary loss, whether under a theory of contract, warranty, tort (including negligence) products liability or otherwise, even if We have been advised of the possibility of such damages. As such THE SERVICES, CONTENT AND ALL DOWNLOADABLE SOFTWARE ARE DISTRIBUTED AS AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILTY OR FITNESS FOR A PARTICULAR PURPOSE.
YOU HEREBY ACKNOWLEDGE THAT USE OF THE SERVICES IS AT YOUR OWN RISK.
Limitations herein described shall be applied to the greatest extent enforceable under applicable law.
COOLING PERIOD
For our online trainings and services there is a 14 days cooling period, starting on the day of registration (in Amsterdam time zone). This cooling period is only valid for consumer registrations, and NOT for private mentorships, see more below. To send in a request for a refund in this cooling period, you need to email us within the cooling period using the contact form: http://www.klaraadalena.com/contact-us/, or write us at the support helpdesk, letting us know your name and email, if you paid through bank transfer the account details, the name and starting date of the program, and that you want to revoke the registration, no reasons needed. We will refund the full payment within 14 days of receiving the request, or within 14 days of receiving the full payment, whichever is latest, on the name and payment method used when registering.
Upon registration You will be presented the option to have access to the materials right away, during the cooling down period, in which case You agree to receive upon a request for refund an amount in ratio to the services delivered. For instance, for an 8 week program we make materials available per week in the first 6 weeks, so a request for refund within the first 7 days means 5/6th fee refund, and within day 8- 14 a 2/3 refund.
In case you do not agree you will have the option to indicate this and to register manually, and wait 14 days for access.
The cooling period is for consumer registrations only. When you #1 enter a company name in registration, and/or #2 enter a VAT number upon registration or by email, and/or #3 ask for a manual VAT invoice the registration is considered professional and there is no cooling period.
Private mentorships are NOT considered digital goods or services and do NOT have the 14-day cooling down period. We typically do offer a 24 hour sleep-on-it guarantee, check the relevant page for the exact situation for your specific mentorship. You will typically find the cancellation policy under the FAQ and/or on the checkout page.
CANCELLATIONS
For trainings consisting only of online materials, and for trainings with mainly digital information and some live support, cancellation is not possible. Consumers can exert their right to the cooling period during the first 14 days, see above.
For private mentorships shorter than a month, no cancellation is possible after the first 24 hours.
For private mentorships longer than a month, the intention is to join for the whole period and as you will be in close contact to Klara, to solve together when problems arise. See the details on the offer page on what happens when together you can not find a solution.
You written cancellation needs to be emailed to office@klaraadalena.com, and contain a reason for wanting to cancel, copy of confirmation email as well as name and account number for the refund (identical to where the payment has been made from).
In the case We receive a cancellation our first line of approach is to go into dialogue with You to see if there is another way to solve the issue at hand. Refusal to take part in this means foregoing Your right for a refund.
When You cancel, We stop any access to relevant online materials immediately, even if a lifetime access is part of the training.
TERMINATION
We may elect to terminate the Services on this Website at Our discretion without notice to You or any liability for any reasons whatsoever, including without limitation, if You breach these Terms. You may terminate any account You establish via this website at any time upon written notice to Us.
When You are in a training and disturb the learning environment, and We have attempted dialogue, but this does not offer a solution in Our perception, We hold the right to terminate Your participation in the training without any right to refunds. Once Your participation has been terminated You cannot cancel the training. When You are in a membership we hold the right to terminate it at our discretion, we will let You know the reason but the decision is binding and there is no right to discussion. In this case Your membership will end with the next renewal date, or You will be reimbursed for the part of the time You have paid for that can not be used.
CONSENT TO USE INFORMATION
By accepting these Terms, You agree that We may collect, use and disclose Your identifying information obtained as a result of Your membership, for the following purposes:
- (i) the processing of this membership application; and
- (ii) the administration of the membership with our organization.
Please visit the Privacy Policy (http://www.klaraadalena.com/privacy-policy) for further details on our data protection policy, including how You may access and correct your personal information or withdraw consent to the collection, use or disclosure of your personal information.
Additionally, when You communicate with Us, send Us information, or provide Content to Us, You grant Us a non-exclusive, worldwide, perpetual, royalty-free right to exercise all copyright and publicity rights that You have in such Content, in any manner whatsoever, in any media now known or which may be created in the future, as relates to this Website, the Services, and related Social Media.
INTELLECTUAL PROPERTY STATEMENT
The contents of the Services, including the Website, Content, and other materials made available via related Social Media, are protected by Netherlands copyright, trademark and other intellectual property laws and international treaties and owned or controlled by Wild Wise Woman, or the party credited as the provider of the Content. You agree to abide by all additional copyright notices, information, or restrictions contained in any Content accessed through the Services.
By accepting these Terms, You further acknowledge and agree that We and Our third party licensors own and shall continue to own all right, title, and interest in and to the Content and other elements of Our Services, including associated intellectual property rights under copyright, trade secret, patent, or trademark laws.
Except for any limited, revocable license expressly granted to you herein, these Terms do not grant you any ownership or other right or interest in or to the Content and/or other elements of the Services, or any other intellectual property rights of Ours, whether by implication, estoppel, or otherwise. Any and all trademarks or service marks that We use in connection with the Services are marks owned by Us. These Terms do not grant you any right, license, or interest in such marks, and you shall not assert any right, license, or interest in such marks or any words or designs that are confusingly similar to such marks.
You may not modify, publish, transmit, participate in the transfer or sale of, reproduce (except where expressly permitted for the storage of downloadable material), create new works from, distribute, perform, display, or in any way exploit, any of the Content or the Services (including software) in whole or in part.
Complaint Procedure
Complaints can be sent in through the contact form and will be dealt with within 2 weeks standard, during holiday times this may be 3 weeks. Our first line of approach is an open constructive conversation with the intention to solve any reasonable complaints. By joining one of our programs You agree to join constructively in this conversation and to cooperate towards finding a solution.
You agree to only when this has not proven fruitful to take legal steps, if appropriate at all.
MISCELLANEOUS
These Terms may not be modified or amended orally, impliedly, or in any manner not set forth in a duly executed writing or otherwise permitted by these Terms.
We reserve the right to modify, terminate, or otherwise amend Services available via this Website and related Social Media accounts. We may, in the future, offer new and/or different services and/or features through its Website and associated Social Media accounts. Such new features and/or services shall be subject to these Terms.
If lifetime access is part of a training, then this access ends when we stop giving the training. In this case we will let You know at least 3 months in advance.
Our failure to enforce any rights granted by these Terms or to take action against any other party in the event of any breach shall not be deemed a waiver by Us as to subsequent enforcement of rights or subsequent actions in the event of future breaches.
These Terms in all respects shall be governed by and construed according to the laws of the Netherlands. The venue for any dispute shall be in Leiden.
This Agreement is entered into in Netherlands. You agree and consent to the exclusive jurisdiction and venue of the Netherlands for any dispute arising from or related to this Agreement.
Should any part of these Terms be declared void or unenforceable, that term shall be severed from these Terms and such declaration shall have no effect on the enforceability of the remaining terms.
Correspondence should be through the contact form http://www.klaraadalena.com/contact-us/
All information, services, events and products on this site fall under responsibility of Wilde Wijze Vrouw. I, Dr. Klara Adalena, am committed to providing the highest level of satisfaction on all of my programs and products, and fully stand behind my offerings.
Refund Policy Per Product
Overview
Sitewide, our policy is we do not offer refunds. This may be different per product, in that case, it will be mentioned clearly on the product page. Note we only offer digital goods and trainings.
To be eligible for a refund, your request must be emailed from the same email on which you ordered to office@klaraadalena.com and include a copy of the confirmation email.
Refunds
Once your request for a refund is received we will check if it fits the refiund policy for that product. Note that p[er product plocies will over rule site wide policies. We will let you know the outcome by email within 3 working days. If it fits and we have seen that you have a right to refund, it will be processed on our side within these 3 working days. Note we do not offer physical goods.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at office@klaraadalena.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We do not offer physcial goods
Gifts
We do not offer option to mark items as gifts
Shipping returns
We do not offer physical goods
Need help?
Contact us at office@klaraadalena.com for questions related to refunds and returns.
Complaints Procedure
Read our complaints procedure HERE>>
Wilde Wijze Vrouw
Netherlands
KvK (Chamber of Commerce): 30128194
BTW (VAT Registration): NL001184396B33